Impartiality
One of the biggest issues with conflict is that almost all of the time you will be bias to your own point of view, believing it to be superior, otherwise why would you believe it? If you want to effectively deal with conflict then you’ll need to be impartial to your own beliefs and ideas. Whilst this can be difficult, and almost seem contradictory, it is needed. Impartiality is alongside empathy. You both need to view each other’s points of view in order to understand the situation best, and in order to come up with a resolution that appeases both parties.