Course Overview:

Whether in personal relationships, professional environments, or various other aspects of life, difficult conversations are inevitable. This course aims to make these conversations more productive, respectful, and solution-oriented.

Learning Outcomes

Upon completion of this course, participants will:

1. Recognize Difficult Conversations: Learn what makes a conversation difficult and why it’s essential to handle it well.

2. Prepare for Conversations: Learn how to plan and get ready for a challenging talk to make it more effective.

3. Improve Communication Skills: Build better listening and speaking skills to make hard conversations easier.

4. Handle Emotions: Learn ways to stay calm and manage feelings during tough talks.

5. Practice and Apply: Use what you learn in real-life situations to become more confident in handling difficult conversations.